Our Business Philosophy
Merck Vietnam focus on vital targets, namely: Customers, Employees, Society, and Shareholders.
Entrepreneurial success starts with people. We want to achieve entrepreneurial success that is based upon ethical values and creates economic value. Only then can we live up to our responsibility to our stakeholders, namely the customers, providers of capital, members of the community and employees who place justified demands on our actions.
Dr Karl-Ludwig Kley
Chairman of the Executive Board
Dr Karl-Ludwig Kley
Chairman of the Executive Board
Exceeding Our Customer's Expectations
We consider that our customers’ expectations and satisfaction with our products and services play a key role in our entrepreneurial successes. Merck with its huge capability not only provides to customers abroad range of products with high quality, but professional comprehensive services in both business segments, Chemicals and Pharmaceuticals. By the way giving quick solutions or fast answer involved in nature of our products for Customers’ queries from our talent and very experienced experts, Merck is willing to support our customer in fields where they may lack of information or competences for their needs.Employees’ Satisfaction
There is a close relationship between Customers’ expectations and Employees’ satisfaction. While we are trying to exceed our Customers’ expectation what is the origin of our success, we create an ideal working environment and offergood advancement opportunities, social benefits and a high level of investment in continuing education for our talent, creative, caring employees who always try their best to satisfy customers’ legitimate aspirations and give strong support for their business. We believe that their satisfaction is the key to the satisfaction of our Customers.“Hand in hand for Community”
As a multinational company working in Vietnam, Merck is committed to support the Vietnamese society by initiating and maintaining a local Corporate Social Responsibility (CSR) program aiming to build up a brighter future for poor children and creating value to Society in which we live and work in. Through these activities, we are getting closer and closer to Community what contributes a big part of our success and brings significant benefits to our customers and employees.Creating Trust of Our Investors
Our excellent sustainable business results are the most obvious evidence for potential investors of Merck beside our great achievement obtained through our care to Customers, Employees, and Society that shows our organizational success.Within the framework of Merck Group, we report detailed business results in a transparent way to obtain and maintain the trust of our investors.
